Support Policy

1. Scope of Support

We are committed to providing excellent support to our customers. Our support services cover the following areas:

• Assistance with product installation and setup.
• Technical troubleshooting and issue resolution related to our products or services.
• General inquiries and guidance regarding product features and usage.

2. Contacting Support

If you require support, please follow these steps:

1. Contact our customer support team via email at support@vcards.picgdq.co.
2. Provide a detailed description of your issue or inquiry, along with any relevant information, such as your order number or product details.
3. Our support team will respond to your inquiry within 2 business days.

3. Support Hours

Our support team is available during the following hours:

Monday - Friday: 10:00 AM - 6:00 PM (GMT +05:30)

We are closed on weekends and major holidays.

4. Response Time

We strive to respond to all support inquiries within 2 business days. Please note that response times may vary depending on the volume of requests, but we prioritize providing timely support to all customers.

5. Support Fees

Support is provided free of charge for issues related to our products or services. However, if you require additional customizations, integrations, or services not covered under our standard support, additional fees may apply. We will provide you with a cost estimate for such services upon request.